Client story

How Infinitus Plaza puts the “super” into “super premium” property management

Personalised tenant experience and comprehensive property management services give a five-star feel to one of Hong Kong’s premier office buildings

Appearances can be deceptive. Stepping inside the lobby of Infinitus Plaza in Hong Kong is more like entering a five-star hotel than a 30-year old commercial building. That’s because the building’s owner, LKK Health Products Group, wants its office and retail tenants to feel like honoured guests. 

The first thing you notice is the hospitality of the bilingual concierge staff, on hand with a range of amenities from personal hygiene kits and air purifiers, to hair dryers and travel adaptors. 

That’s just one way we deliver a unique, “super premium” service at Infinitus Plaza to reflect the client’s corporate culture and improve tenant satisfaction. Our goal is to create a personalized user experience through comprehensive staff training with a focus on service excellence and attention to detail. As a result, all of our employees are prepared to deal with any issue—large or small—that our guests raise with us. 

To that end, and to reassure tenants and guests that the smooth operation of the building is a priority, we’ve introduced mobile technology to accelerate our technicians’ responses to repairs and maintenance requests. All repairs at Infinitus Plaza are now initiated within 24 hours. 

A better managed building is a more attractive leasing option for tenants, and the strategic approach our Property Management, Office Leasing and Retail Leasing teams took to increase tenant engagement and achieve a tenant mix that makes Infinitus Plaza stand out against its commercial competition speaks for itself. As of end-2017, Infinitus Plaza’s shopping arcade was fully occupied, and more than 90% of the 25-storey office tower was leased. 

Not only that but our management of the building has generated consistently higher rental yields for the landlord, with net effective rents increasing almost 40%—far outstripping increases in the local market.