How Infinitus Plaza puts the “super” into “super premium” property management

Appearances can be deceptive. Stepping inside the lobby of Infinitus Plaza in Hong Kong is more like entering a five-star hotel than a 30+ year old commercial building. That’s because the building’s owner, LKK Health Products Group, wants its office and retail tenants to feel like honoured guests. 

The first thing you notice is the hospitality of the bilingual concierge staff, on hand with a range of amenities from personal hygiene kits and air purifiers, to hair dryers and travel adaptors, and UV sanitisation boxes for mobile phones and tools. 

That’s just one way we deliver a unique, “super premium” service at Infinitus Plaza to reflect the client’s corporate culture and improve tenant satisfaction. Our goal is to create a personalized user experience through comprehensive staff training with a focus on service excellence and attention to detail. As a result, all of our employees are prepared to deal with any issue—large or small—that our guests raise with us. 

We have taken extra care to protect our tenants and guests after the outbreak of the COVID-19 pandemic. Visitors and tenants can pass through a dedicated temperature screening counter at the lobby for their temperatures to be checked at ease. UV handrail sterilisers installed throughout the building effectively disinfect handrails and encourage everyone to take the escalators with their “hands on”. 

Whiz, an AI robot that vacuums lobbies and corridors, joined the cleaning team in March 2020 amid the outbreak. One benefit for bringing it on board has been freeing up time for critical spot cleaning and disinfecting through applying photocatalysis coating at a time when safety remains paramount. 

To that end, and to reassure tenants and guests that the smooth operation of the building is a priority, we’ve introduced mobile technology to accelerate our technicians’ responses to repairs and maintenance requests. All repairs at Infinitus Plaza are now initiated within 24 hours. 

A better managed building is a more attractive leasing option for tenants, and the strategic approach our Property Management, Office Leasing and Retail Leasing teams took to increase tenant engagement and achieve a tenant mix that makes Infinitus Plaza stand out against its commercial competition speaks for itself.