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Frequently Asked Questions
QUESTION #1 – Did you forget your password?
To reset your password, click “Forgot Password?”. On the “Reset Password” screen, enter your email address that you used to register your Investor Centre account. Click “Reset via Email” button. Look for an email from “JLL” with instructions on how to reset your password. Follow those instructions to reset your password.
QUESTION #2 – Do you need help creating a new account?
On the login screen, click “Sign up” button. To successfully create a new account, complete the following two steps listed below:
Step 1: On the new user registration form, enter all the fields, including your First Name, Last Name, Primary Phone, Company, Email address, Password, and Re-enter your new Password.
Please make sure the new password you choose is something that is easy to remember, and meets the following requirements:
- At least 1 lowercase
- At least 1 uppercase
- At least 1 number
- At least 8 characters
- Does not contain part of your username
Look for a message window displaying the following message from JLL, “To complete the sign up process, check your email for a verification link.” This indicates that your registration form was successfully submitted. Now complete Step 2.
Step 2: Look for an email from “JLL” with instructions on how to activate your account. Click on “Activate account” button or verification link.
Look for a message window displaying the following message from JLL, “Please wait while we log you in.”
You will be automatically logged in to Investor Centre.