American department store
Faced with continuous profit loss, this department store needed to redefine its operating model to seamlessly shift into a more proactive mode of facilities
Faced with continuous profit loss across their 28-million-square-foot portfolio, this department store chain needed to quickly redefine their operating model and seamlessly shift into a more efficient, proactive mode of facilities management. With minimal contracts established and no benchmarking in place, they needed a new approach to centralize their 294 retail stores nation-wide and to create quality, consistent service across their national portfolio.
Seventy engineers from our Mobile Engineering Services (MES) team were assigned to provide remote site management to each retail store. To further streamline work orders and reporting, the Corrigo platform was implemented ensuring each property received proactive, quality, and preventative service across the portfolio.
The MES team has proven to work more effectively and efficiently. The team’s service costs have consistently been reduced each year by 20 to 30 percent, and retail store managers rate their satisfaction at 97 percent.