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Facilities Management

Providing maximum efficiency, safety and employee comfort.

​​​​​​​​​​​​​​​​​​We employ proven processes, building management technology and economies of scale that will help our clients reduce their facility operating costs.


​​​​​​​​​​​​At JLL, our Integrated Facilities Management team have a consistent and proven track record in increasing the productivity of real estate portfolios through strategic sourcing, reductions in energy consumption and responsive engineering services. We drive continuous improvement by harnessing our experience and expertise to bring new ideas and market intelligence to the table.

We deliver services for all property types through dedicated on-site teams backed by a regional best practices platform. Our low-cost processing centres located throughout Asia deliver central functions such as scheduled and unscheduled maintenance, accounts payable and lease administration.

We customise our model to su​it your needs, therefore enabling you to respond to changing business requirements. Our ability to deliver results gives you the confidence to achieve your desired outcomes.

Optimising the real value of your facilities:

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IFM Services Offerings

JLL offers a wide range of products and services, from strategic solutions to operational facility management, to suit your requirements. This includes account management; workplace services, covering engineering and employee experience services; through to facilities services, including site and occupancy services. All of this is supported by our shared service centres, strategic sourcing, technology, quality programs and talent management sectors, managed by the JLL head office team.


​FM Approach​

Our Facilities Management team is supported by our Centres of Excellence (COE) group, which acts as a knowledge and skills base for the delivery of international best practice to all JLL clients and services, allowing the Account teams to concentrate on their client-focused roles. This team of 110 experienced professionals across Asia Pacific is a multi-million dollar investment by JLL that has enabled us to collect and drive best practices across our Client Account teams.​



"JLL's general philosophy, approach and drive to provide a highly professional and quality service matches our demanding standards and expectations. JLL have shown commitment in meeting their contractual obligations for providing security, cleaning, and other related services for school operations and have worked flexibly and patiently with us.

Their wealth of in-house experience allows us to seek added-value advice and support on matters such as energy management, plant maintenance and estate planning initiatives. I can say personally and with conviction, having worked with many FM Providers in the Education sector over many years and in different continents that JLL understands and respects the diverse nature of a School community and they deliver exceptionally well."

- Robert Irvine
Director of Finance & Operations (Bursar)
Kellett School – The British International School in Hong Kong


Latest news and research

 

 

Debunking Hong Kong's Land Supply Dilemma/hong-kong/en-gb/news/special/80/jll-capital-markets-hong-kong-land-supply-housing-2018Debunking Hong Kong's Land Supply DilemmaTime to step back and review land supply options before getting drawn into the swirl of debate0x01003D5B69DBCEFF8A4DAC22CC12D9F11F5400DDF22EA79146E94B845EEA7D83479B64
Hong Kong Retail Evolves as Sales Surge/hong-kong/en-gb/news/special/77/jll-retail-retailer-survey-hk-2018Hong Kong Retail Evolves as Sales SurgeOptimism abounds, with visitor arrivals and local spending increasing 0x01003D5B69DBCEFF8A4DAC22CC12D9F11F5400DDF22EA79146E94B845EEA7D83479B64
Vacancy in Kowloon East Offices Drops to Below 10% for the First Time in 12 Months/hong-kong/en-gb/news/687/kowloon-east-office-vacancy-drops-july-2017Vacancy in Kowloon East Offices Drops to Below 10% for the First Time in 12 Months<p style="text-align:justify;"><strong>HONG KONG, July 2</strong><strong>3</strong><strong>, 2018</strong> – Rents in the overall office market grew 0.9% m-o-m in June, bringing growth for the first half of 2018 up to 3.6%, according to the latest <a href="http://www.jll.com.hk/hong-kong/en-gb/research/367/2018-property-market-monitor-hkg-jul-2018">Property Market Monitor</a> released by JLL.</p><p style="text-align:justify;"> </p><p style="text-align:justify;">Central led the way with rents growing by 1.4% m-o-m on the back of a 1.5% m-o-m increase in Grade A3 offices, followed by Tsimshatsui where rents advanced by 1.1% m-o-m as vacancy remained anchored below 2% for the third consecutive month. In Kowloon East, strong take-up helped push vacancy to below 10% for the first time in 12 months and rents grow by 0.2% m-o-m.</p><p style="text-align:justify;"> </p><p style="text-align:justify;">Despite a 63% m-o-m drop in new lettings, net take-up in the overall market amounted to 106,600 sq. ft. in June. In the most notable new letting, AIA leased about 100,000 sq. ft. at Hopewell Centre in Wanchai, relocating from AIA Building at Stubbs Road. The month also saw a couple of fintech firms expanding in the market, including Block One reportedly leasing 16,600 sq. ft. at The Centrium in Central while another fintech player was said to have leased 29,700 sq. ft. at Lee Garden One in Causeway Bay.</p><p style="text-align:justify;"> </p><p style="text-align:justify;">In the investment market, PRC-backed Henglilong Investments' acquisition of Cityplaza Three and Cityplaza Four from Swire Properties at HK$15 billion set a new record high for the Hong Kong East office market, in terms of total consideration. Concurrently, investment activity in the industrial market is heating up, with several en-bloc properties sold during the month, including the sale of Lot 46—formerly Nan Sing Industrial Building before being revitalised into an office building—in Kwai Chung to mainland developer Aoyuan Property Group for HK$950 million.</p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>Paul Yien</strong><strong>, Regional Director of Markets at JLL,</strong> says: "New economy players are fueling the boom in Hong Kong's office market. Fintech companies, in particular, have been active tenant in recent months. In signs of how scare office space has become in Central, these firms are keen to explore and extend their office footprint beyond Central and into other non-core business districts, such as Hong Kong East and Kowloon East, as they hunt for suitable premises. With vacancy in Central remaining tight, we expect this trend to continue over the next few quarters."</p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>Denis Ma, Head of Research at JLL</strong>, adds: "The sale for Cityplaza Three and Four to Hengligong Investments is just the latest example of PRC investors buying en-bloc Grade A office buildings outside of Central. Their focus, however, remains on turnkey assets that have high visibility from both the Hong Kong Island and Kowloon shoreline. Looking ahead, this trend will only be limited by the availability of such assets though the aggressive prices being offered could sway more owners to part ways with their assets."    </p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><table cellspacing="0" width="100%" class="ms-rteTable-default"><tbody><tr><td class="ms-rteTable-default" style="width:14.2857%;"><strong>Grade A Office Vacancy Rates</strong></td><td class="ms-rteTable-default" style="width:14.2857%;">​</td><td class="ms-rteTable-default" style="width:14.2857%;">​</td><td class="ms-rteTable-default" style="width:14.2857%;">​</td><td class="ms-rteTable-default" style="width:14.2857%;">​</td><td class="ms-rteTable-default" style="width:14.2857%;">​</td><td class="ms-rteTable-default" style="width:14.2857%;">​</td></tr><tr><td class="ms-rteTable-default"><strong>Period</strong></td><td class="ms-rteTable-default"><strong>Overall</strong></td><td class="ms-rteTable-default"><strong>Central</strong></td><td class="ms-rteTable-default"><p style="text-align:justify;"><strong>Wanchai /</strong></p><p style="text-align:justify;"><strong>Causeway Bay</strong></p></td><td class="ms-rteTable-default"><strong>Hong Kong East</strong></td><td class="ms-rteTable-default"><strong>Tsimshatsui</strong></td><td class="ms-rteTable-default"><strong>Kowloon East</strong></td></tr><tr><td class="ms-rteTable-default"><strong>End-Jun 18</strong></td><td class="ms-rteTable-default">4.2%</td><td class="ms-rteTable-default">1.6%</td><td class="ms-rteTable-default">2.0%</td><td class="ms-rteTable-default">2.2%</td><td class="ms-rteTable-default">1.6%</td><td class="ms-rteTable-default">9.9%</td></tr><tr><td class="ms-rteTable-default"><strong>End-May 18</strong></td><td class="ms-rteTable-default">4.3%</td><td class="ms-rteTable-default">1.4%</td><td class="ms-rteTable-default">2.3%</td><td class="ms-rteTable-default">2.3%</td><td class="ms-rteTable-default">1.6%</td><td class="ms-rteTable-default">10.2%</td></tr></tbody></table><p><strong><em>Source: Research, JLL</em></strong><br></p><p><br></p>0x0100E81015D9D08198458B498FF948D658F90052B0972AFC77B94093C478C1B5B47C88

 

 

The Office Index 2Q 2018/asia-pacific/en-gb/research/965/the-office-index-2q-2018The Office Index 2Q 2018Healthy demand supports robust leasing activity0x01010063443623C9F9004FA21AA8EABD6132C80096456DD4F4AF204EB9DD2C24B361B045
Hong Kong Property Market Monitor - August 2018/hong-kong/en-gb/research/373/2018-property-market-monitor-hkg-aug-2018Hong Kong Property Market Monitor - August 2018Grade A office vacancy further tightens0x01010063443623C9F9004FA21AA8EABD6132C80096456DD4F4AF204EB9DD2C24B361B045
Asia Pacific Property Digest - 2Q 2018/asia-pacific/en-gb/research/966/asia-pacific-property-digest-2018-2qAsia Pacific Property Digest - 2Q 2018Markets remain resilient0x01010063443623C9F9004FA21AA8EABD6132C80096456DD4F4AF204EB9DD2C24B361B045