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Samuel Ma is a National Director with JLL’s Integrated Facilities Management team, based in Hong Kong.
He is currently responsible for the overall delivery of services to local accounts from the Education Sector in Greater China, including universities, community colleges and international schools covering approximately 6 million square feet. These services include account management, vendor management, maintenance of in-scope equipment, systems and process management, accounting, process improvement and compliance.
Samuel is also responsible for the delivery of facilities management consultancy projects.
He specialises in people management, service operations management and change management.
Samuel has more than 20 years’ experience in corporate services and facilities management, including 10 years spent in the banking industry and 6 years working with the education sector.
He has supported JLL’s IFM team in managing transition programmes for several high-profile facilities management contracts, including Hang Seng Bank, HSBC, JPMorgan Chase, Goldman Sachs, Harrow International School, Kellett International School and the Hong Kong Baptist University’s Shek Mun Community College, to name just a few.
Samuel’s consultancy experience includes extensive work with the Hong Kong Jockey Club, the Hong Kong Science and Technology Park, Hang Seng Bank and Royal Bank of Scotland. He is active in reviewing FM operations and recommending improved delivery models.
Samuel holds a Master of Science degree in Engineering Management and an MBA (HK).
Samuel is a Certified Member of the British Institute of Facilities Management (BIFM).