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Current responsibilities
William Lai is the Head of Property Management at JLL Hong Kong. He leads a team of approximately 230 professional staff offering a wide spectrum of Property Management services to 440 buildings covering more than 65 million sq ft of residential, industrial and commercial space, serviced apartments and shopping centres in Hong Kong. 

William has extensive knowledge and experience in the property management sector, which he has used to assist clients in the preparation and development of deeds of mutual covenant, tenant handbooks and fit-out guides tailored to their specific needs. In addition to day-to-day property management operations, William has also managed renovation projects and redevelopment process appointments.

Experience
William joined JLL in 1989 and was promoted to Associate Director in 1993 and Director in 1997. In 2001 he became a National Director and acted as a Group Leader in the Hong Kong Property Management division. William has been Head of Property Management in Hong Kong since 2007. 

William's clients include Swire Properties, Hongkong Land, CCB Bank (Asia) Corporation Limited, The Wing On Co, Ltd. and YKK Hong Kong Ltd.

Education
William holds a Certificate in Housing Practice and a Diploma in Housing Management from the University of Hong Kong. 

He also holds a Higher Certificate in Valuation and Property Management from Hong Kong Polytechnic.

Affiliations
William is a Fellow of the Hong Kong Institute of Housing, the Chartered Institute of Housing and the Royal Institution of Chartered Surveyors. He is a Registered Professional Housing Manager.